An experience designer wants to enable call and screen recording for all calls. Which flow block provides this functionality?

Amazon Connect Flow Blocks

The question asks which flow block enables call and screen recording for all calls.

Analysis of Options:

• Customer profiles: Manages customer data and profiles, not recording functionality.
• Create task: Creates tasks for agents to handle, unrelated to recording.
• Set recording and analytics behavior: This is the correct block. It allows you to:
• Enable/disable call recording
• Enable/disable screen recording
• Configure analytics settings
• Set recording behavior for the entire flow
• Amazon Q in Connect: An AI-powered assistant for agents, not related to recording.

Key Concept:

In Amazon Connect, the Set recording and analytics behavior block is specifically designed to control recording settings. You can place this block at the beginning of your flow to apply recording to all calls that pass through it.

Answer: C) Set recording and analytics behavior